SHHS was established out of passion
Sacred Heart Healthcare Services was founded by Banke Agbaje, a UK-registered mental health nurse and qualified lawyer. After starting out in law and working on NHS projects, Banke realised she wanted her work to touch people’s lives more directly, so she retrained into mental health nursing.
Through working in the community she saw how easily people can be left struggling alone at home, and how powerful it is when the right kind of support shows up – someone who listens, treats them with dignity and helps them feel safe and hopeful again. Sacred Heart was created to make sure people are not quietly left behind in the community.
Because of Banke’s background in law and clinical systems, Sacred Heart combines a big heart for people with strong structure and governance. Our clients receive warm, person-centred care in their own homes, with the reassurance that everything is being done properly and safely, in line with CQC standards.
Services we provide
Our Objectives:
We operate on an outcome-based standard of care and not task-based. This means that we effectively collaborate with multi-agencies working towards the autonomy and independence of our clients.
We support our client with the provision of personal care in positive ways which has positive outcomes and encourage their active
involvement.
Taking care for the security of clients by helping to provide an environment and support structure which offers sensible protection from danger and comfort and readily available assistance when required.
We ensure that a possible client's needs and favourites are carefully evaluated before we deliver services, we make sure that the care and the
service provided meets the assessed needs of each client. We ensure that needs are re-assessed as frequently as required, and that the care and support provided have the flexibility to respond to changing needs or
requirements.
We are sincerely dedicated to delivering best value services and to continuous progress in the level of the care we offer.
Standards for our managers and staff are based on the national occupational standards for the care industry set by the National Training Organisation.
Our Values
Best practice - Providing care that is personalised and completely tailored to our client's requirements. Our client, their family and any other relevant parties will as far as possible be involved in developing their care package. The care package will be reviewed regularly to ensure that it remains relevant to the needs of the client.
Compassion - Compassion is the bedrock of care, demonstrating this through effective communication, empathy and autonomy.
Collaboration - Effective collaboration with other community professionals (local authorities, hospitals, and other organisations) to provide optimum care to our clients.
Respect - Providing a professional quality standard of care that maintains respect, privacy and dignity for our clients.
Safety - Ensuring that safeguarding standards and procedures are intricately observed for the security of clients and staff.